First point of contact for incoming support requests to the Service Desk via telephone, web portal, and email to ensure courteous, timely, and effective…
Valid passport and driver’s license with satisfactory driving record. Responsible for effective call management includes logging, monitoring / updating,…
Background in Salesforce test driven development (TDD). 8+ years of heavy development experience in Salesforce platform that includes coding and configuration.
Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle.
A bachelor’s degree or diploma in Computer Science or related technical discipline. Provide first line response for both internal and external customers needing…
Manage and analyze the processing of incoming calls to the Service Desk via both telephone and e-mail to ensure courteous, timely, and effective resolution of…
We offer a comprehensive group benefits package, employee assistant program (EAP), profit sharing plan, a wellness fund, a home office allowance and other…
3+ years of experience working in a help desk environment. Manage personal service ticket queue ensuring service requests are resolved with proper ticket…
Completion of a degree or diploma in Engineering or Computer Science. Handling service request including the accurate documentation of calls and problems.
Ongoing professional development and industry certification. Exclusive employee discounts for travel, local attractions, gym memberships, insurance and more.
Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle.
Requires Grade 12 graduation plus a one (1) year certificate program from a recognized institute of technology specializing in information systems including…
Livegreen incentives include an employee transit pass program, and other initiatives that encourage alternative, sustainable transportation (even a bike…
First point of contact for incoming support requests to the Service Desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective…
Bachelor's degree in Computer Science, Information Systems, or a related field. Work with internal sales & supports teams to provide technical expertise &…
\uD83C\uDF93 Annual professional development allowance and a comprehensive Career Development program. Addresses and resolves incoming tickets from users…
Provide internal users with in-person and telephone support. Reporting to the Manager of IT Service & Sustainability, the successful candidate will use their…
Provide support to Columbia staff by troubleshooting problems and maintaining printers, computers (both PC and Mac), mobility, telephone equipment and all other…
Annual bonus program, annual vacation allowance, and company-paid benefits program. An additional paid volunteer day each year so you can spend time giving back…
ITIL certification would be an asset. This role provides opportunities to progress in technical and non-technical areas. Willing to travel as required.
Multi-work environment (manufacturing, production, warehouse, research and development, office) requiring the use of PPE. A minimum 3 plus years of experience.
You provide world-class support our client community using remote systems and tools and work in collaboration with our clients and their specialized 2nd and 3rd…
Estimated: $44,710 -
$56,613 a year
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