Keeps up to date on course/curriculum offerings' changes to certification tracks; recommend course orders. Routes or answers all incoming communication (email,…

A Bachelor’s degree in a related technical discipline or a college certificate or diploma in information technology and/or have relevant experience and industry…

Collaborating with your contact center and help desk teams to respond to customer inquiries via multiple channels such as phone, email and chat.

Proven customer relations skills with professional and courteous telephone manner. Provide consumer product and technical support via telephone and email.

Ability to work under pressure to be responsive to client calls for assistance. Provide administrative support for Service Desk functions.

Ability to work under pressure to be responsive to client calls for assistance. Provide administrative support for Service Desk functions.