College diploma or university degree in the field of computer science, or equivalent. Build rapport with service desk customers by always being professional,…
We are currently looking for a Help Desk Analyst to join our high-performance team of Help Desk professionals who deliver excellent technical support with a…
We prefer candidate who have an AME license or equivalent, with a minimum 5 years of shown experience. Social well-being benefits like subsidized back-up child…
The University welcomes applications from all qualified individuals, including individuals within the University’s employment equity categories of women,…
Through our award-winning omni-channel platform, customers can be approved instantly to shop with their FlexitiCard®, which they can use online or in-store to…
Customer service certification and ITIL Foundation are an asset. A technical Diploma in Information Technology/computer systems, computer science, or a related…
Troubleshoot and resolve Level 1/2 support issues from various support channels (phone calls, chats, self-service tickets, etc.). What you bring to this role:
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Work conditions and physical capabilities.
Experience supporting users and desktop environments in a technical service/help desk environment. The Service Desk Analyst will provide user-friendly…
Support is primarily provided remotely (working from home) working approximately 20 hours per week between 6:00 am to 9:00pm local time and can include some…
Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle.
Must have valid drivers license and reliable transportation. College diploma or university degree in computing, finance, business administration or a related…
Consult user guides, technical manuals and other documents to research and implement solutions. Communicate electronically and in person with computer users…
Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle.
IT related certificate or diploma from a recognized post-secondary institution. Provides a high degree of customer satisfaction, technical expertise, accuracy,…
We welcome and appreciate candidates from diverse backgrounds, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), the…
Fielding incoming requests to the Service Desk via telephone, e-mail or walk-up to ensure courteous, timely and effective resolution of end-user issues and…
Education: Secondary (high) school graduation certificate. What is your current field of study? Consult user guides, technical manuals and other documents to…
§Acts as project manager for assigned projects: working with a team of business managers; establishes project objectives, defines solutions, develops project…
Experience in IT service management such as a help desk, or project related support. ATechnical Business Analyst candidates must have proven experience with…
Estimated: $115,984 -
$146,862 a year
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