You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
As a Process Documentation and Control Consultant, you will build or improve the written working procedures owned by the Canadian Total Benefits team. You will partner with the Director, Benefits & Well-Being to create new controls that improve the financial management and governance of Sun Life’s Total Benefits programs. Your contributions will positively impact the team by building efficiency and help with risk mitigation in our program management.
This role is a temporary 12-month opportunity that reports to the Director, Benefits and Well-Being for Canada. You will be part of the Canadian Total Benefits team. You will partner with experts in benefits, retirement & savings, and mental health.
What will you do?
Review available process documentation and interview Total Benefits team members to understand processes. Listen with a continuous improvement lens
Investigate the operational activities that require process documentation
Develop a structured approach for documenting all operational activities and create process notes for the team to use
Share ideas that will save time and make processes simpler
Build an online manual for the Total Benefits team to use for new hire training
Identify preventative, detective and corrective controls to use to ensure the processes are maintained. Controls should identify and/or address breakdowns in the critical steps of the process
Integrate controls into process documentation through checklists or trackers that the team will maintain while doing the work
Train Total Benefits team members on any changes to processes and controls
What do you need to succeed?
Experience documenting processes
Continuous improvement mindset
Autonomous learner with deep curiosity to learn total benefits and well-being programs
Excellent problem-solving and critical thinking skills
Focus on accuracy and attention to detail
Excellent communication and consulting skills
Familiar with benefit & well-being programs an asset
Business/process writing experience an asset
Experience with a control framework such as COSO is an asset
Bilingualism - As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
What's in it for you?
Exposure: Collaborate with benefits & savings experts and other internal partners such as HR governance
Be Appreciated: Your success is recognized and appreciated
Drive Change: We want to hear your great ideas on design, best practices and outcome-oriented plans
Enjoy: Inclusive, flexible, and fun workplace that supports your total well-being *LI-Remote
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
51,100/51 100 - 82,800/82 800
Business Analysis - Process
Posting End Date: