Responsibility: Provide general IT Service Desk queue and desk-side/home support, troubleshooting and resolutions.
Qualifications:
- 3 - 5 years' experience working in an enterprise Service Desk/Help Desk role
- End-user support, troubleshooting, Windows 10, macOS/Mac OS X, Office 365, access management (Active Directory, Azure)
- Remote access and work from home support, assisting with troubleshooting VPN, audio/visual and remote meetings
Tasks:
- Monitor Service Desk queue, identify priority requests, resolve problems and escalate to tier 2 team members
- Onboarding/offboarding end-user access, accounts and application entitlements
- Participate in the execution of special projects
- Be organized, detail oriented with an attention to consistency and accuracy
- Able to work independently with minimal supervision
