About the Company:
Union.dev Software provides customized, mission critical software to some of the largest, most successful unions in North America.
Union.dev is revolutionizing how trade unions in North America manage their members. Creating a strong, intelligent, and modern union.
Our cloud-based union management software makes running a union, administering pensions, organizing jobs, scheduling training, processing dues, managing grievances, and helping members all from one place, possible.
Union.dev allows unions to automate tasks, minimize paperwork, and eliminate redundancies. Streamlining day to day operations so unions can get back to what matters most, serving their members.
Union.dev takes the guesswork out of decisions and lets the union deliver the service members want. Creating a space for union administrators to work in compliance with union standards while accommodating the modern member with online payments, member portals, and real time information.
One fully integrated platform eliminates data silos and simplifies the lives of union administrators and members alike. Creating industry leaders and trade unions of the future.
About the Role:
· Own new customer software implementation projects, software configuration/set-up, go live training, post-go live training, etc. This includes working with the customer to understand their current environment and business processes to identify gaps and challenges as they prepare for the transition.
· Support existing customers, reviewing their current processes, and assisting them with best practices and processes using the software to meet their business objectives or overcome problems.
Responsibilities:
- New customer implementations completed with high-levels of customer success.
- Ensure appropriate people and systems are updated for new customer implementations, user additions, product additions, locations, and trainings so that project status can be appropriately measured and tracked.
- Lead effort to increase adoption by speaking with customers, helping troubleshoot, addressing concerns, providing training, and escalating product issues, etc.
- Assist with planning for and attending training events, user conferences, trade shows and training communications.
- Cover for software support, as required.
Qualifications:
· Minimum of 5 years of software implementation experience.
· Experience with mid-market/enterprise software implementations including accounting functions is required
· Previous accounting experience is an asset
· Experience with windows/Client Server/SQL platforms
· Experience traveling on site
· Experience providing video training sessions to users
Salary Range:
The estimated base salary range for this role in Canada is $75,000-100,000 per year. For compliance with local legislation, and to provide greater transparency to applicants, we share salary ranges on all job postings regardless of the desired hiring location or whether the position is remote. The posted range is an estimate and reflects many factors which are subject to change. Final offer amounts may vary from the amounts listed above, based upon geographic location, candidate experience and expertise, and other relevant factors.
Benefits:
- Casual dress
- Dental care
- Life insurance
- Paid time off
- Vision care
- Work from home
- Flexible schedule
Work Location:
- Halifax, NS: reliably commute or plan to relocate before starting work (required)
Job Type: Full-time
Salary: $75,000.00-$100,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking
- Vision care
- Work from home
Flexible Language Requirement:
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Halifax, NS B3J 3T5: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Software testing: 6 years (preferred)
Work Location: Hybrid remote in Halifax, NS B3J 3T5
Application deadline: 2023-02-28
