Job ID: 39631
Job Category: Human Resources
Division & Section: Parks, Forestry & Recreation, PFR Policy & Strategic Planning
Work Location: METRO HALL, 55 John Street
Job Type & Duration: Full-time, 1 Permanent Vacancy
Salary: $112,000.00 - $144,200.00 annually
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 28-SEP-2023 to 12-OCT-2023
Job Summary:
Recognized as one of Canada’s Top 100 Employers, and Best Diversity Employer, the City of Toronto is committed to providing opportunities to lead, learn and grow. The Parks, Forestry & Recreation (PF&R) Division is one of the largest divisions in the City of Toronto with a mission is to improve the quality of life of Toronto's diverse communities by providing safe, beautiful parks; a healthy, expanding urban forest; and high quality, community focused recreational experiences.
Reporting to the Director, Policy & Strategic Planning PF&R, the Management Consultant will work with senior management and key stakeholders to provide consulting services to drive PF&R priorities aligned with corporate goals in the areas of strategy development and planning; business planning and performance reporting; business process re-engineering; organization development and design; program review and alternative service delivery; and change management.
Major Responsibilities:
- Leads and implements detailed plans and recommends approaches, policies and procedures, implementation, and consultation regarding PF&R program requirements and improvements, including but not limited to the development, update and implementation of the Division's annual strategic plan and process.
- Reviews and re-engineers business processes and practices to improve the efficient and effectiveness of operations, establishes service standards, assist in implementing required changes, and uses performance measures to monitor the improvements achieved.
- Provides input into and administers project budgets and engagement, ensuring that expenditures are controlled and maintained within approved budget limits.
- Provides client-driven, value-added management consulting services to a portfolio of diverse projects reflecting various practice areas.
- Provides policy analysis, formulation, coordination, change management and advice to the senior leadership regarding decisions and recommendations for programs, services, and corporate issues at both a strategic and operational level.
- Shapes, defines consulting projects focused on policy or operational research in consultation with PF&R Branches, corporate partners, external partners, and key stakeholders, and determines focus, scope, objectives, methodology and activities
- Directs the study process and applies methodologies, collects data, conducts analyses, draws conclusions and develops alternative solutions.
- Brings analysis and conclusions forward to the client/stakeholders, chair meetings and promotes systematic discussion.
- Supports management in assessing and devising solutions from a pragmatic and objective perspective.
- Analyze and communicate risks from the timely collection of policy, program and performance data so that mitigation strategies may be developed.
- Works in support of project steering committees and leads interdivisional teams and working groups.
- Assumes a temporary, short-term managerial/supervisory role in an organization unit during the transition phase of an organizational change project.
- Contributes to the development and implementation of strategic organization design and effective management/governance systems and processes at the corporate level.
- Leads the assessment and analysis of divisional and corporate organization effectiveness issues and conducts studies and prepares confidential reports with respect to program and service delivery changes; management policies, systems, processes and practices; management restructuring; and organization change.
- Leads and/or supports cross-divisional teams in the development and application of corporate policies; identification of a range of options for operations, policies, information systems and management practices; assessment of the implications and viability of each option; and recommends changes to support management priorities and functions and strengthens internal controls.
- Researches, reviews and reports on existing and new management tools and methodologies and advises senior managers on emerging management techniques and other applied social science concepts and their applicability to the City.
- Promotes organization learning and takes steps to orchestrate change through corporate wide and interdivisional initiatives.
- Fosters and maintains strong, effective and professional working relationships with PF&R Branches, within and external to the City; establishes and maintains contact with professionals in related fields to ensure skills, knowledge and practice are current.
Key Qualifications:
- Post-secondary education in a related discipline, e.g. public policy/public administration, social sciences, urban design/planning, or an equivalent combination of education and experience
- Extensive experience leading the development of strategies, frameworks or roadmaps and stewarding complex initiatives from inception to implementation.
- Considerable project management experience, relationship management, and balancing a variety of stakeholder interests.
- Considerable experience implementing changes to business process and practices, including involvement in change management, training, and monitoring to ensure realization of desired benefits.
- Experience conducting research and developing options, recommendation and reports that support decision-making processes.
- Highly developed analytical skills in accessing and reviewing business processes to identify options, best practices and opportunities to improve service delivery.
- Highly developed written, oral, and visual communication skills with an ability to convey complex concepts to lay audiences at all levels in the organization.
- Strong analytical, conceptual, problem-solving/negotiation and the ability to generate creative alternatives to identified issues.
- Excellent organizational and planning skills to execute/manage multiple and competing deadlines, and to facilitate the implementation of projects within established timeframes.
- Exceptional interpersonal skills with the ability to establish positive working relationships, manage through influence, develop solutions, drive change and interact and communicate effectively with divisional and agency staff.
- Strong team leadership skills in mentoring, coaching, and facilitating an environment in which team members can thrive.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
