General Job Responsibility
Manager of Information Technology shall be responsible for the leadership of the Municipality’s information technology departments, ensuring that staff are properly supervised and trained, municipal systems and software are properly licensed and compliant, evergreen asset management plan is created and implemented, information technology policies and processes are created and overseen, websites and social media platforms are created to high standards and maintained up-to-date, disaster recovery and business continuity plans are created and tested, oversees the purchase and installation of new municipal technology products, carries out specific project management functions for all information technology initiatives, coordinates and negotiates technology contracts, prepares reports and presentations, and carries out other duties and responsibilities as may be assigned from time to time. This job description is a general outline of duties and responsibilities and is not meant to limit the employee’s initiative to expand or increase their work output subject to approval by their supervisor.
This position reports directly to the Director of Corporate Services.
Specific Job Responsibilities
1. Provides daily support, leadership, coaching and mentoring to all staff under their direction, ensuring staff are properly trained and resourced, and policies and processes are in place to ensure their effective and efficient implementation through consistent and regular performance management.
2. Responsible for the preparation of annual and five-year information technology evergreen asset management plans, including full costing of hardware and software considering staff and council needs, future public expectations for access to information,
3. Oversees the research, selection, installation, upgrades, and use of all software used by municipal staff and council on any municipality owned computer, cell phone or other electronic devices, ensuring all licensing is current and authorized, consistent use of software across the organization to ensure compatibility and cost-effectiveness, while conducting periodic audits of equipment to ensure compliance.
4. Researches, consults with Directors, proposes policies, and oversees the effective implementation by all staff and council related to information technology services including the development of a social media and acceptable use of municipal electronic equipment policies.
5. Ensures the required oversight of all Municipal networks, servers, firewalls, switches, user devices including desktops, laptops, cell phones and portable devices, both in house and off-site, on a daily basis through the development and creation of weekly reports, ensuring any noted issues have been corrected once awareness is known.
6. Develops an organization wide communication plan regarding the effective and responsible use of municipal technology and regularly provides updates and alerts to all staff and council respecting new viruses, phishing attempts, security measures, responsible use of municipal equipment, and processes to be followed when breaches, or expected breaches, occur.
7. Assists Director of Municipal Operations with the planning and implementation of water and sewer infrastructure technology installation and manages its maintenance including software use and updates, as well as Director of Finance with the installation, maintenance, and management of new software systems for that department’s effective financial management and internal control systems and processes.
8. Develops and maintains a system of electronic record retention to ensure that no employee or council member shas authority to delete files or emails permanently without the authorized permission or the Chief Administrative Officer, and in the case of the Chief Administrative Officer’s emails or files, the Warden.
9. Oversees the development of processes, timelines, schedules and plans to carry out specific project management functions in area of major changes or upgrades, including new program deployments, significant changes to financial software, replacement of major hardware components that require emergency plans to be established beforehand in case of problems, and education and supports to affected staff for their continued operations minimizing disruptions as much as possible.
10. Supports Communications Coordinator and Directors with the development, re-development, and regular updating and oversight of the Municipality’s websites, social media platforms, and other on-line technology functions ensuring that the technology is functioning properly for staff, council, and the public.
11. Prepares and audits the Municipality’s information technology system through the development of backup systems, redundancies, disaster recovery and business continuity plans, testing various systems through internal and externally contracted audits on a regular basis to ensure a robust network security system.
12. Acts as the Municipality’s lead contact for purchasing all information technology hardware, software, and network systems through assisting with the creation of requests for proposals, tender documents, and development of all required technical specifications for such.
13. Negotiates and coordinates all web hosting, information technology, computer equipment, software licensing, equipment warranties, supervision of consultants and consultant contracts, and other technology purchases according to municipal policies and provincial legislation.
14. Prepares reports and presentations for Director of Corporate Services on various topics and issues during the year as requested.
15. Other duties and responsibilities as may be assigned from time to time by the Director of Corporate Services.
Qualifications and Expectations
Candidates for this position must possess as a minimum, an undergraduate degree in Computer Science or an advanced diploma in information technology, computer programming, computer science, Microsoft Certification or a similar educational program, or a combination of these educational requirements and lived experiences that meet requirements.
Additionally, the candidate must have a minimum of five (5) years leadership and management experience working in an complex information technology or computerized environment where the candidate employed daily complex oversight and processes for multiple computer systems and applications, with preference given to those whose experience is directly or indirectly working with a municipal or provincial government organization, or a combination of formal experience and lived experiences.
Due to the nature of this position, the employee must have strong computer, programming and coding experience, along with basic audio and video capabilities, and have positive past working relationships with multiple functional and managerial departments, be fluent with Microsoft Office, VMWARE, VEEAM, and WatchGuard, and comfortable working in an environment that has short timelines and high political and social media attention. This position will occasionally require work outside of normal office hours including evenings, weekends, and holidays.
Job Types: Permanent, Full-time
Salary: $73,000.00-$92,000.00 per year
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Annapolis Royal, NS B0S 1A0: reliably commute or plan to relocate before starting work (required)
Work Location: In person