user support technician - The Soft Hub Inc. | Calgary, AB | Workopolis

Education

College diploma

Skills

Computer science
Windows
Computer networking
Computer skills
Linux

Language

English

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: 1 year to less than 2 years
Computer science

Work setting

Willing to relocate

Tasks

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations

Computer and technology knowledge

Linux
Networking security
Servers
MS Windows

Security and safety

Criminal record check

Work conditions and physical capabilities

Fast-paced environment
Work under pressure

Personal suitability

Accurate
Client focus
Efficient interpersonal skills
Initiative

Screening questions

Are you currently legally able to work in Canada?
Are you willing to relocate for this position?
Do you have previous experience in this field of employment?
What is the highest level of study you have completed?
Work Term: Permanent
Work Language: English
Hours: 30 hours per week