systems technical support analyst - AIS WEB TECHNOLOGIES | Edmonton, AB | Workopolis

Education

High school diploma or GED

Language

English

Education: Secondary (high) school graduation certificate
Experience: 1 year to less than 2 years

Tasks

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations

Supervision

3-4 people
Work Term: Permanent
Work Language: English
Hours: 35 to 40 hours per week