The EMS CAD & Mobile Technologies group within EMS IT specifically ensures that the EMS Dispatch systems receive emergency (9-1-1) and non-emergency calls for assistance and that the closest most appropriate EMS resource is dispatched, using automated vehicle location (AVL), in-vehicle computers and our state of the art computer aided dispatch system . As a member of the team you will provide technical support for the IT systems of EMS Dispatch, including the computer aided dispatch (CAD) suite, telephony systems, radio systems, integrated reporting system, and decision support systems. Working with other members of the EMS IT team, the specialist will install, maintain and configure the Dispatch applications and infrastructure including workstations, equipment, servers, databases, interfaces, and other peripherals. You may at times work on in-vehicle computers and communication systems to ensure connectivity with the dispatch centre.
As an IT Analyst II, you will provide technical support related to information technology applications either directly to users of the systems or to service delivery functions. You will ensure reliable operations of information systems, resolve complex technical problems, find solutions to customer needs, and lead projects and program initiatives. You will be responsible for more advanced application, telecom or technology support duties. You will investigate, diagnose, and resolve complex problems that have typically been escalated several levels before assignment to this position, and will translate business requirements into technical requirements for a solution and recommend a potential approach to the vendor. You will analyse the solution provided to ensure that it fits both technical requirements and business needs. You will also spend time on project or initiative leadership and delivery.
- Classification: IT Analyst II
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Union: AUPE GSS
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Unit and Program: Emergency Medical Services Information Technology
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Primary Location: EMS Edmonton Zone
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Location Details: Eligible to work hybrid (on/off site) within Alberta
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Multi-Site: Not Applicable
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FTE: 1.00
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Posting End Date: 13-OCT-2023
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Employee Class: Regular Full Time
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Date Available: 06-NOV-2023
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Hours per Shift: 7.75
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Length of Shift in weeks: 2
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Shifts per cycle: 10
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Shift Pattern: Days, On Call
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Days Off: Saturday/Sunday
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Minimum Salary: $38.54
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Maximum Salary: $52.03
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Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of bachelor's degree in Computer Science or Information Technology or equivalent.
Additional Required Qualifications:
3 + years' experience supporting software and databases. Previous experience with EMS/Public Safety Technologies. Hexagon CAD, Edge Frontier, or other. Previous experience with ASP, .NET, C#, HTML programming. Previous experience with SQL programming and troubleshooting.
Preferred Qualifications:
As Required.
