IT End User Support
WHY WORK FOR US
- Company paid benefits
- Profit sharing
- RRSP match
- Paid sick days
- Career growth
- #GIVEBACK Program
- Personal Milestone Recognition Program
- Employee Referral Bonus Program
- Employee discounts on plumbing, electrical and heating products
OUR MISSION
Supplying the right solutions at the right time with our expert customer care throughout Western Canada.
OUR VISION
Be the preferred wholesaler by providing superior customer experiences.
The position operates in a fast paced, dynamic and rewarding environment. Attention to detail is required. The ideal candidate must possess the ability to work as an integral part of a small IT team with many diverse, and interconnected, duties. In addition, qualified applicants should possess a strong technical aptitude, competent analytical and troubleshooting skills, and excellent organizational and communication skills.
Reporting directly to the IT Manager, you will be responsible (along with the rest of the team members) for supporting both local and remote users (500+). You may be required to travel to our other branches at times. A valid Driver’s License and reliable transportation is required. Please note this is an in person position.
Duties and Responsibilities
- Tier 1/2 first point of contact
- Focus on end user experience
- Assists end users in day-to-day functionality and efficiency
- Provides IT support for desktops, printers, peripherals, telephone systems, cellular devices, etc
- Configure, install, and maintain applications
- Prepare, configure, and deployment of workstations
- Prepare, configure, and deployment of printers, peripherals, telephones, and cellular devices
- Break-fix support for end user applications and hardware
- Identifies, manage and resolve issues in a timely manner
- Responds to end user requests effectively and communicates with them to address issues
- Create and maintain end user information, knowledgebases, and asset tracking
- Warranty support for hardware
- Support physical and virtual end user workstations
- Assist end users in-person and remotely for remote branch offices and home offices
- Patching and general maintenance of end user devices
- Identify and recommend technology and process efficiencies for all aspects
- Liaison with 3rd party vendors/partners to work through warranty, operational, and/or project work
- Provide Tier 1/2 support for end users
- Primary OS/Productivity suite: Windows 7, 10, iOS, MAC, Android, Raspberry Pi, Office 2010-365
- Willingness to learn new technologies
- Assist with user identity and device management
- Additional duties as required
EXPERIENCE AND EDUCATION
- Preference for IT related Post Secondary Education or real-world hands-on experience
- Strong soft skills, ability to communicate up and to non-technical end users
- Experience with Microsoft Office 365, ITIL, and change management
- Strong documentation skills
- Security awareness knowledge and understanding
- Familiarity with current workstation hardware, various manufacturers, including cloud software as a service solution
Final candidates will be required to undergo an assessment and security screening, including a Criminal Record Check. Employment is subject to screening completion that is satisfactory to Bartle & Gibson.
BG01
Location: 13475 Fort Road NW, Edmonton, AB T5A 1C6
Job Type: Full-time
Salary: $40,000.00-$60,000.00 per year
Work Location: In person
