We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
Pyxis® medication technologies combine proven technology with actionable intelligence to prevent medication errors, help free up caregiver time to focus on patient care, increase the predictability of medication availability, and reduce inefficiencies in the med use process. At almost every point in the med use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis® medication management system.
As the Technical Support Specialist, you will be providing Technical Support to internal and external customers by solving complex software issues, dispatching field service for hardware issues and answering usage questions regarding proprietary software and hardware. Your role is vital in managing, resolving, and facilitating resolution for BD Pyxis dispensing platforms.
There will be a 90-day training period from Monday to Friday from 8h00 to 17h00. Upon completion of the training period, the role will work 5 days a week between Monday and Sunday, 8 hours a day between the hours of 6h00 and 18h00.
QUALIFICATIONS
Education:
The ideal candidate is a college graduate with a Computer Science degree or equivalent experience.
Pharmacy or nursing experience a plus.
Preferred Certifications: CCNA, CCNP, A+, MCTS, MCSE
Technical Skills:
MS SQL Server (SQL 2008/2012)
MS SQL Reporting Services
MS OS knowledge
Windows Server 2008/2012
Windows 7 and Windows 10
Microsoft IIS and Web Applications
Ability to use and interpret results from troubleshooting tools, including but not limited to:
Application logs
OS event logs
Performance Monitor
Performance Counters
Task Manager
Active Directory with a basic understanding of Group Policies and Security Permissions
Networking topology and troubleshooting
Understanding XML
VMware experience or exposure
Soft Skills:
Fluency in English required (verbal, read, write).
Excellent written and verbal communication skills, and ability to clearly articulate solutions to complex technical problems.
Excellent time management skills with the ability to manage multiple high priority issues simultaneously.
Strong personal commitment to quality, customer service and patient safety.
Ability to understand and communicate complex technical systems to a non-technical audience.
Works well in a team environment.
Demonstrable ability to maintain a professional demeanor when handling complex user issues and high stress situations.
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Les technologies des médicaments Pyxis® associent une technologie éprouvée à une intelligence exploitable pour prévenir les erreurs de traitement, libérer le temps dont disposent les soignants pour se concentrer sur les soins aux patients, augmenter la prévisibilité de la disponibilité des médicaments et réduire les inefficacités dans le processus d'utilisation des médicaments. À presque chaque étape du processus d'utilisation des médicaments, la sécurité et l'efficacité peuvent être augmentées grâce aux capacités complètes du système de gestion des médicaments Pyxis®.
Le Spécialiste Support Technique est responsable de fournir un support technique aux clients internes et externes en résolvant des problèmes logiciels complexes, en répondant aux questions d'utilisation concernant les logiciels et matériels propriétaires. La personne qui assume ce rôle joue un rôle essentiel dans la gestion, la résolution des problèmes liés à la gamme de produits médicaux BD Pyxis.
Il y aura une formation initiale de 90 jours, du lundi au vendredi, de 8h00 à 17h00. A la fin de ladite formation, les horaires sont de 8 heures par jour entre 6h00 et 18h00, 5 jours par semaine entre le lundi et le dimanche.
QUALIFICATIONS
Éducation:
Le candidat idéal est un diplômé en informatique ou une expérience équivalente.
Expérience en pharmacie ou en soins infirmiers, un atout.
Certifications (considérées et non requises) : CCNA, CCNP, A +, SCTM, MCSE
Connaissances Techniques:
MS SQL Server (SQL 2008/2012) 3 ans et plus
Doit être capable d'écrire des requêtes avancées (Exemples : des instructions Select et Join) et d'analyser des données SQL dans des structures de base de données complexes.
Expérience / expérience SSIS (SQL Job)
MS SQL Reporting Services
Connaissance de MS OS (3 ans et plus)
Windows Server 2008/2012
Windows 7 et Windows 10
Microsoft IIS et applications Web
Capacité à utiliser et à interpréter les résultats des outils de dépannage (2 ans et plus), y compris, mais sans s'y limiter:
Active Directory (Group Policies and Security Permissions)
Topologie de mise en réseau et dépannage (2 ans et plus)
Comprendre XML (1+ ans)
Expérience ou exposition VMware (1 an et plus)
Aptitudes
Doit parler couramment l'anglais requis (verbal, lu, écrit).
Excellentes aptitudes à la communication écrite et verbale, avec la capacité d’exprimer clairement les solutions à des problèmes techniques complexes. Excellentes compétences en gestion du temps, avec la capacité de gérer plusieurs problèmes hautement prioritaires simultanément.
Capacité à comprendre et à communiquer des systèmes techniques complexes à un public non technique.
Fonctionne bien dans un environnement d'équipe.
Aptitude confirmée à conserver un comportement professionnel lorsqu’il s’agit de problèmes utilisateur complexes et de situations de haute pression.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
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Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Accessible British Columbia Act, 2021, and any other applicable legislation, including provincial human rights legislation, Becton Dickinson will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.
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