technical help desk agent - Limpid Link Services Ltd. | Edmonton, AB | Workopolis

Education

Bachelor's

Language

English

Education: Bachelor's degree
Experience: 3 years to less than 5 years

Work setting

Help desk
Consulting firm

Tasks

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision

1 to 2 people

Screening questions

Do you have previous experience in this field of employment?
Work Term: Permanent
Work Language: English
Hours: 35 hours per week