Tier 3 Technical Analyst
Accurate Network Services Inc. is on the hunt for a Senior Support Desk Technical Analyst to join our team.
This is a full-time position (weekdays from 8:00 am to 4:30 pm) with some after-hours and weekend work. You will be required to take part in an on-call rotation to monitor critical alerts (approximately one week every six weeks) and assist the on-call technician who is covering any emergency calls. This role is primarily based out of our Calgary office, however, there may be occasional onsite work at our client’s locations.
Key Accountabilities
- Take ownership of escalated tickets and client-down outages, troubleshooting issues to resolution.
- Minimize client downtime, identify root issues, and implement permanent fixes.
- Actively guide and provide support to the team when they call for help.
- Demonstrate resourcefulness to deliver results for the customer (work with vendors, teams, and thinking outside the box).
- Review, validate, approve, and complete Change Requests.
- Review, validate, and approve other technical work as required.
Qualifications & Experience
- Minimum of five years' experience:
- Providing senior level IT Support
- Administrating Microsoft 365 and Azure environments
- Managing Windows Domain environments
- Configuring and managing SonicWall devices
- Configuring and managing Ubiquiti or Aruba devices
- Administrating Dell Servers
- Administrating and Management of Virtual Environments (e.g. VM Ware, Hyper V)
- DNS management - internet and local domain
- Expert level Microsoft and Network certifications
- Strong communication skills to work with vendors and clients directly
- Strong problem solving skills
- A valid driver’s license
Why Choose Accurate?
- Generous professional development program
- Active Social Committee with events you can write home about
- Health Spending Account
- Multiple opportunities for growth (we promote based on skill—not tenure or bureaucracy)
About Us
Accurate Network Services Inc. is an Alberta-based managed service provider focused on common sense, practical IT solutions for small and medium-sized businesses. We’ve been in business since 2008, growing from a one-man-shop run primarily out of the back of a car to the 40+ person company we are today. We care a lot about providing quality service to our customers, and as a result, we have grown almost entirely through word of mouth and referrals.
Job Types: Permanent, Full-time
Salary: $29.00-$39.00 per hour
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Overtime
Supplemental pay types:
Ability to commute/relocate:
- Calgary, AB: reliably commute or plan to relocate before starting work (required)
Experience:
- Microsoft 365 Administration: 5 years (required)
- Microsoft Windows Server Administration: 5 years (required)
Language:
Licence/Certification:
- CompTIA A+ (preferred)
- CCNA (preferred)
- Microsoft certifications (AZ-900 etc.) (preferred)
Work Location: In person
Application deadline: 2023-10-01
