Company Overview:
Emtec is a Global consulting company that provides technology-empowered business solutions for world class organizations. Our Global Workforce of over 1000 consultants provide best in class services to our clients to realize their digital transformation journey. Our clients span the emerging, mid-market and enterprise space. With multiple offices worldwide, we are uniquely positioned to deliver digital solutions to our clients leveraging Salesforce, Microsoft, Java and Open Source technologies with a focus on Mobility, Cloud, Security, Analytics, Data Engineering and Intelligent Automation. Emtec’s singular mission is to create “Clients for Life” - long-term relationships that deliver rapid, meaningful, and lasting business value.
At Emtec, we have a unique blend of Corporate and Entrepreneurial cultures. This is where you would have an opportunity to drive business value for clients while you innovate, continue to grow and have fun while doing it. You would work with team members who are vibrant, smart and passionate and they bring their passion to all that they do – whether it’s learning, giving back to our communities or always going the extra mile for our client.
Position Description:
Emtec is looking for a dedicated Help Desk Support Technician (L1) that will join our team in a 100% remote position supporting our US client. The Technician will provide user support for hardware and software deployments. This position is full-time 5 days per week, 8 hours each day which will be between the hours of 7 am - 9 pm with rotational on-call for after hours and weekends. Flexibility to work varying hours is required for this position. At times there may be little notice of shift change; however, we do our best to provide as much notice as possible.
Work Location: Remote, company provides equipment
Work Type: Full-time with benefits. An example of the working hours per day is as follows:
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7 am to 3:30 pm
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8 am to 4:30 pm
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8:30 am to 5 pm
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9 am to 5:30 pm
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10:30 am to 7 pm
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12:30 pm to 9 pm
Must Have Skills:
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1-2+ years of experience in help desk support
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1-2+ years of experience in supporting Windows 10/11
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1-2+ years of experience supporting Microsoft Office as well as Office 365
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1-2+ years' experience working with remote tools
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1+ years of experience working with Active Directory
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Flexibility to work shifts and to be on call as needed for monthly weekend and/or evening support
Preferred Skills:
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1-2+ years' networking experience
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Experience in large corporate environments
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Experience using ServiceNow ticket tracking system
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Certifications are a plus - MCP, A+, Network+, Server+
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Familiarity with VDI environment
Professional Skills:
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Excellent communication skills required
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Highly motivated individuals required
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Must be well organized and keep notes up to date in system
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Must produce a positive self-image
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Strong ability to work independently
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Must be able to work with a team
Emtec is an Equal Opportunity Employer
Canadian citizens and those authorized to work in Canada are encouraged to apply
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