- System administration
- Customer service
- Communication skills
Grande Prairie Public Scho o l Division
Invites applications for:
Technical Support Specialist
COMPETITION NUMBER S2324-038
INFORMATION TECHNOLOGY DEPARTMENT - CENTRAL OFFICE
Permanent, Full-time, 40 hours per week
Applications will be accepted until a suitable candidate is found.
Grande Prairie Public School Division is looking for a Technical Support Specialist to join their Information Technology (IT) Department. GPPSD has 18 schools, two office sites, over 3500 computers, and approximately 8000 students. The GPPSD IT department currently has a team of 8 staff members. Reporting to the IT Manager, this entry level to intermediate position would be part of a four-person operational support team and would be responsible for supporting staff and students in areas such as IT support when in the field or in the office – dealing with hardware, software, and system administration issues to ensure exceptional customer service experience for users. Provide hardware replacement and repair – computers, projectors, phones, etc. Software troubleshooting and support along with user assistance and support.
Diploma from a technical program at a post-secondary institution or equivalent training and/or experience.
COMPTIA A+, N+ certification would be an asset.
A valid Alberta Class 5 driver’s license in good standing is required for this position. A recent driver’s abstract and criminal record check will be required.
Skills and Attributes :
Exceptional people skills with a passion for great customer service.
Excellent verbal and written communication with technical and non-technical audiences.
Willingness to take responsibility and ownership of issues or situations.
Highly resourceful and able to use multiple resources for troubleshooting and research.
A self-starter who is not afraid to bring their own ideas to the team or initiate appropriate action if necessary.
Ability to effectively manage multiple tasks with competing priorities.
Duties and Responsibilities:
Answer calls to the helpdesk telephone and help users with submitting requests.
Willing to learn classroom software and help to train staff virtually and in-person.
Develop training material for Organizations end users on how to use software and hardware.
Respond to and resolve user requests that are submitted to the incident/ ticketing system.
Perform timely “field” duties, as needed i.e., installation of viewboards, smartboards, projectors, computers, etc.
IT support dealing with hardware, software and system administration issues.
MS Active Directory and MS Azure Active Directory account creation and administration.
Hardware replacement and repair – computers, projectors, telephones, etc.
Software packaging and mass deployment.
Software troubleshooting and support.
System image creation and deployment using Microsoft SCCM 2019.
User assistance and support.
Provide internal information technology support, such as server security, software updates, and hardware maintenance.
Provide technical advice and assistance to employees.
Assess and document the requirements of end-users.
Provide orientation to new users of existing technology.
Perform in-person, on-site repairs of PC desktop hardware, printers, and other peripherals.
Evaluate the performance of computer systems, add in additional RAM if necessary, and make appropriate changes to the infrastructure.
Analyze complex business needs presented by the user community and/or customers/clients and recommend technical solutions.
Maintain and keep the company's telecommunication systems running with minimal downtime.
Ensure that web-based applications are optimized for third-party search engines and tools.
Assist with the planning, approval, and implementation of technology projects.
Integrate and implement business solutions related to information technology.
Stay informed on new or emerging trends and technologies that provide clear benefits to the organization, business partners, and/or customers/clients.
Applications should include:
completed Apply to Education profile
three references with current contact information
We appreciate and thank you for your application; however, we contact only those candidates who are selected for an interview. GPPSD reserves the right to check references prior to the scheduling of interviews.
Grande Prairie Public School Division accepts applications for all positions online. All applicants, both internal and external, are required to create a profile and apply for career opportunities as they become available. Once you have successfully applied to a position you will receive a confirmation e-mail, and the job will be listed in your ‘Job Application Log’. If you require assistance registering for an account or uploading documents, please call 1-877-900-5627.