user support technician - Nova Atlantic | Atholville, NB | Workopolis

Education

College diploma

Skills

Communication skills

Language

English

Education: College/CEGEP
Experience: 1 year to less than 2 years
or equivalent experience

Tasks

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision

1 to 2 people

Work conditions and physical capabilities

Work under pressure
Tight deadlines
Repetitive tasks
Attention to detail

Personal suitability

Accurate
Client focus
Efficient interpersonal skills
Excellent written communication
Initiative
Organized
Team player
Work Term: Permanent
Work Language: English
Hours: 30 hours per week

Related Jobs