The Express Scripts Canada Pharmacy, with regional services across the country is transforming the Canadian prescription drug landscape and the way patients make decisions about their medications. Our Pharmacies are seeking Registered Pharmacy Technicians that provide meaningful support at the right time to our members for better health and peace of mind.
We are actively looking for Registered Pharmacy Technicians to support the day-to-day operations of the Mississauga Pharmacy operation weekdays Monday through Friday 7:30am to 6:00pm
Do you want to work with a great team & improve patient lives every single day?
Do you want to make a difference and improve patient health outcomes every day?
In this role, you will be accountable for processing prescriptions refills, entry of patient care information into Kroll and taking action on member requests. We offer a competitive salary and total rewards package, along with a positive work environment built on solid corporate values: integrity, mutual respect, collaboration, passion, service and alignment.
The Registered Technician works closely on a daily basis with the Member Contact Centre and the Pharmacy to process member prescription requests. The Technician will be responsible for processing prescription refills through Kroll and responding to and taking action on member requests as appropriate within his/her scope of practice.
ESSENTIAL FUNCTIONS:
Accurately process prescriptions through Kroll including third party adjudication and rescheduling of next fill
Answer questions and/or resolve customer issues according to Ontario College of Pharmacist’s regulations. uphold quality and productivity standards on all transactions
Fax and call renewal requests to doctors and maintain member communications channels to ensure that the member does not run out of medications
Support auto notification and call members for upcoming refills and renewals
Ensure accurate and complete documentation is entered into the appropriate systems of all contacts (internal/external) to maintain high quality customer service
Manage team mailboxes/e-mails
Aid in management assigned tasks and projects
Work collaboratively with other Registered Technicians, Member Advisors and Supervisors to ensure that best practices are shared
QUALIFICATIONS:
Registered Pharmacy Technician licensed in Ontario
Excellent written, verbal and oral communication skills, including knowledge about the correct use of grammar, punctuation and spelling
Team player with the ability to work independently
Knowledge of healthcare/pharmacy, medical supplies & equipment and claims processing Bilingualism (French & English) is an asset
Strong customer service focus
Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)
Proficient in Kroll software
Strong interpersonal skills with ability to work independently with minimal supervision
Flexible to situations and adaptable to change
A thorough understanding of quality assurance and delivery of service excellence
Excellent organizational skills, effective time management, and the ability to shift priorities working within established timelines
Demonstrates initiative (learn processes and procedures, various benefits) and displays self-motivation to grasp new concepts quickly
Ability to analyze, problem-solve and mediate difficult situations.
Results-oriented paying attention to detail
Ability to multi-task
Accuracy in Data Entry is mandatory
Express Scripts Canada is a Cigna company
Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.
About Express Scripts Canada
Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.
It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.
We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.
We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.
We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.
If you require accommodation in completing the online application process, please email:
[email protected] Do not email
[email protected] for an update on your application or to provide your resume as you will not receive a response.
