Company Description
One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.
A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.
At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!
Job Description
Using strong analytical skills and health sector knowledge, the Organizational Performance (OP) Consultant works hand-in-hand with hospital leadership to transform clinical and/or business operations to deliver dramatic improvements in hospital efficiency, productivity and quality of patient care services. Working with partners in Finance, Human Resources, Quality and Patient Safety, and other enabling services, you will be a part of a wrap-around service model to support clinical program and/or hospital operations leadership.
Reporting to the Manager, Organizational Performance, the successful candidate will be surrounded by an engaged, highly motived team of OP consultants who are dedicated to provide data driven advice and solutions to the most challenging problems and opportunities at Osler. The successful incumbent will be assigned to a portfolio of programs and/or projects where they will develop a deep understanding of operational accountabilities, strategic goals, customer needs, clinical/business processes and other relevant information. With this deep understanding, the OP Consultant will support their portfolio clients with regular performance metric reviews, performance variance analysis, forecasting/scenario planning and improvement planning and implementation.
Accountabilities:
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Conduct regular performance monitoring and performance variance analysis - derive insight through the identification of trends, patterns and relationships within data and identify improvement opportunities
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Perform quantitative and qualitative analysis and research e.g., market research, resource utilization review, and peer benchmarking
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Use a structured, consultative approach to problem-solving
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Engage with other enabling services and facilitate project and change management as needed
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Build forecast/scenario planning models using internal and external data sources (i.e., IntelliHealth and CIHI Portal)
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Develop a deep understanding of hospital operations and health systems processes to ensure effective client support
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Collaborate with internal and external colleagues to ensure client success and health system effectiveness
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Identify, and when applicable, support data quality improvement activities
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Demonstrate a customer service focus when working with stakeholders
Qualifications
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A Bachelors or Masters (preferred) degree in science, economics, engineering, business or math
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Demonstrated focus on health administration, health information, health policy or equivalent preferred
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Strong aptitude for problem solving, analyzing, and effective oral and written presentation skills required
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The ability to take data and understand/process it, so insights can be extracted, visualized and presented in a manner that tells an accurate story that is used to drive and inspire improvement
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Excellent relationship-building skills are required
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Expert level skills in the use of Crystal Reports and Microsoft Excel, Word and PowerPoint
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Expert level skills in the use of statistical software packages such as SAS, SPSS,R or MATLAB is a strong asset
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Experience working with hospital information system (i.e. MEDITECH) environment is a strong asset
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Working knowledge of hospital sector administrative data sets such as discharge abstract database and National Ambulatory Care Reporting System
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Knowledge of Canadian and/or Ontario hospital reporting requirements and funding methodologies a strong asset
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Demonstrated ability to prioritize and complete multiple assignments simultaneously adapting to change quickly
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Demonstrated excellence in customer service with an ability to initiate and model positive change
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Experience working within a multi-site health care organization is a strong asset
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Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration
Additional Information
Hours: Currently days (subject to change in accordance with operational requirements)
Application deadline: September 28, 2023
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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [email protected].
While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.
