Who Is FigBytes & How Are They Changing the World?
FigBytes is first a mission, a call to action – before we are a software company. Founded in 2013, FigBytes was a response from founders Ted and Sonam witnessing devastating breakdowns in our environment: the wildfires in California, cities in India running out of clean drinking water, rising pollution levels and more.
They noticed enterprise organizations and governments were moving toward corporate social responsibility – tying their success metrics to the impact they have on the world around them (about time, they thought!)
But there was a missing piece to these admirable goals: tracking them. How could these organizations quantify their sustainability, environmental, social and governance (ESG) goals and measure their progress towards said goals? From these needs, FigBytes was born. Our cloud-based platform allows customers to embed their ESG objectives and metrics into their performance, strategy and brand. We transform data into real-time storytelling, removing data complexity so clients can focus on what truly matters - meeting their ESG goals.
Since environmental sustainability is both impacting and impacted by just about everyone, FigBytes serves a large and diverse market. Our priority segments include consumer goods, hotels/resorts, financial services, technology, oil & gas, and government entities such as states and municipalities. With clients such as the State of Minnesota, AECOM, City of Phoenix, University of Alberta, McDermott, Ford and more, FigBytes stands on solid ground to arm global entities with the means to achieve mission-critical ESG objectives.
How Will I Make An Impact?
We are seeking a fantastic communicator to provide support to clients using our software. In this role, you will interact with clients to respond to inquiries about the FigBytes platform and manage these inquiries through to resolution by collaborating with your colleagues. To be successful Support Analyst, you need to be highly organized, be client-centric, and have incredible communication skills.
As a member of the FigBytes family, you will be joining passionate individuals who care about our communities, and the footprint we leave on our planet. What we do is so much more than software, its about a purposeful impact on everything around us.
As a member of the Services department, your role will include:
- Responding to client inquiries in a timely manner
- Investigating issues raised by clients
- Documenting all updates in the support ticketing system (Zoho Desk)
- Communicating updates to clients as their inquiry is managed
- Work with colleagues to help resolve client issues
The ideal candidate will have the following:
- Excellent communication skills
- The ability to multitask effectively and remain organized
- The ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Time management skills
- Experience using a supporting ticketing tool is a bonus
If this opportunity speaks to you, we would love to meet you!
Figbytes is an equal opportunity employer committed to creating an inclusive environment for anyone. If you require any accommodation throughout the recruitment process please let us know.
