Build the Future with us!
We build Relationships. We build Communities. We build the Future. At Lindsay Construction, we have been growing the communities of Atlantic Canada for over 60 years and we want you to join us! Be part of something great and feel the impact you make on the community you live in.
Reporting to the Director, Information Technology Solutions, the Desktop Analyst is the first responder for resolving issues related to desktop systems and applications and escalates issues to other members on the Information Technology Solutions department as needed. The Desktop Analyst also monitors the ticket queue and ensures prompt and effective customer service to internal clients.
Position Benefits
Here’s why we think you’ll love working at Lindsay:
- Flexible working hours throughout the year (early “Lindsay Fridays”)
- Competitive salary
- Annual Incentive Plan
- Employee Health Benefits
- Group RRSP with 4% matching
- On-site gym facilities and a personal health and wellness reimbursement
- Frequent social and community-based events
- Opportunities to collaborate closely with senior personnel and other departments
Position Responsibilities
Here’s what your day-to-day looks like:
- Deliver exceptional customer service via MS Teams, telephone, email, and in-person
- Manage priorities by understanding business operations and departments
- Drive consistency by continually updating and following checklists and documenting knowledgebase articles
- Assist in managing the configuration, delivery, and on-going support of PC and peripherals, network printers, mobile devices (iOS devices), and VoIP phone sets
- Troubleshoot and maintain video and audio conference equipment
- Manage all IT-related inventory, including laptops, tablets, monitors, cell phones, etc.
- Provide an Information Services orientation to new hires
- Troubleshoot complex desktop issues and know when to escalate
- Assist in managing client patch management and device maintenance processes
- Participate in implementing new applications and software/hardware solutions
Job Requirements
Our ideal candidate has the following:
- Post-secondary education in an Information Systems discipline
- Experience with Windows 10, Office 365 and Office 365 Administration
- Experience with Apple products
- Knowledge of Active Directory, Group Policy, DHCP, DNS, VPN, Remote Desktop Services, Print Management, File Servers, WSUS, and WDS with MDT
- Strong verbal and written communication skills
- Customer service oriented
- Ability to excel in a fast-paced environment
- Ability to effectively prioritize workload
- Knowledge of Windows Server 2012 R2 and Windows Server 2020 is preferred
- Knowledge of the Construction industry is preferred
