Grow With Us!
Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. We could not serve our customers, landlords, and partners in airports, commuter terminals, hotels, and casinos without the continued support of our greatest assets: our team members. We are dedicated to hiring and training exceptional team members, who are committed to serving the customer as the Traveler’s Best Friend. We strive to ensure we’re fulfilling our team members' career potentials through training, skills-development, and career pathways - as our team members grow and succeed both personally and professionally, so does Hudson.
Digital & Ecommerce Website Coordinator/ Manager position,
Hudson Group is seeking a Digital & eCommerce Coordinator / Manager to be responsible for the coordination and execution of our Digital & Ecommerce Platforms (Reserve and Collect & Emporium). This highly collaborative role sits within the North American Digital Marketing team and reports into the Director of eCommerce.
Key Accountabilities:
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Manages the progress of projects coordinating activities among stakeholders and tracking completion of tasks to full execution of each project
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Serve as the key point of contact between marketing managers, region category managers and global digital team, flexing between projects as needed. Coordinates projects from kickoff through post-production, ensuring that timelines are met and milestones are completed to ensure timely deployment of content and project completion.
- Works closely with Global Team and local Category managers to evaluate best sellers/most searched items/brands to determine which items to highlight on landing pages
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Coordinate and perform Training of Operations teams on how to use systems to fulfill Orders from Digital Platforms and Lead monthly check-ins
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Troubleshoots issues with daily processes vital to business (Queries from Operations Teams, Inventory databases, Order Status, Vendor Details)
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Liaise with IT (local/global, SAP and Global Digital IT) to identify and troubleshoot ongoing technical issues with the site and follow up to resolution
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Work with local operations teams to provide support and help determine how to provide Reserve & Collect service effectively at Airport locations
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Work with global Product Owners and Product Managers to implement the local digital strategy to improve conversion of the eCommerce site (incl A/B testing), providing support when issues arise.
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Owns end-to-end digital customer journey; proactively identifying and implementing new opportunities to deliver high performing, agile customer interactions and touchpoints by developing processes, devising new solutions, services, products, or propositions.
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Coordinate launch of new products for North American eCommerce; owning website content management while making sure the best practices are followed.
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Revise and optimize product descriptions in digital channels
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Edits content for consistency, accuracy and readability per Digital Marketing guidelines and policies.
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Work with the Director of eCommerce and Global teams to implement vision, roadmaps, and program backlog of the local eCommerce strategy
The Digital & Ecommerce Website Coordinator/ Manager position is for you, if you would enjoy:
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Project managing and coordinating with key teams and stakeholders to ensure execution of all things related to our Digital Platforms
- Championing and leading the training and addressing questions from Operations teams on how to use our Digital Platforms
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Enhancing our eCommerce websites to meet all KPIs including the enrichment and optimization of local product descriptions, and to strategically grow eCommerce in the US and Canada
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Reporting to the Director of eCommerce and collaborating to develop strategies that will contribute to sales growth driven by our digital channels.
Required Qualifications:
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3-5 years’ experience in retail and using digital platforms and eCommerce website
- Proven knowledge of standard concepts, practices, and procedures within the retail and/ or travel industry
- Commercial yet customer-first mindset with the ability to identify customer needs
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Strong Project Management capabilities - ability to plan, execute and communicate to all levels of organization on items
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Able to create material and conduct trainings with operations to drive effective operational processes.
- Deep understanding in all the commercial levers to drive performance (range, price, experience, marketing)
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Display expertise in customer journey management, digital and communications
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Be based out of our East Rutherford, New Jersey: Toronto: or Vancouver location
Preferred Qualifications:
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Experience working with Pre-order eCommerce services
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Experience working with Airport Duty-Free and Duty-Paid businesses
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Experience with Magento, Adobe Target + Adobe Experience Cloud, Google Analytics, and SAP required
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Managing Content of eCommerce & Digital Listings a plus
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Experience working on an eCommerce operation with entrepreneurial spirit
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Understanding of the dynamics of the US and Canadian markets
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Excellent communication skills
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Knowledge of Microsoft Word, Excel and PowerPoint.
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Associates degree or equivalent combination of education and experience.
- For immediate consideration, please include your resume.
Some of our company-offered benefits for you and your family include:
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Health & Well Being: Medical/Dental/Vision Insurance
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Paid Time Off
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Various Personal and Parental Leave Programs
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Universal Life Insurance
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Retirement Programs & Matching Employee Contributions: 401K & RRSP
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20% off Hudson Employee Discount
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Employee Recognition & Anniversary Programs
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Training, Development, and Growth Opportunities
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Tuition Assistance & Scholarship Programs
For additional information on our benefits, please visit: https://www.hudsongroup.com/careers/our-perks.
Depending on the location of the position, applicants must be currently authorized to work in the United States or Canada for any employer.
Hudson is an Equal Opportunity Employer of all qualified individuals. All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. We are committed to creating an inclusive workplace in which we value diversity and unique experiences, backgrounds and identities.
All offers are contingent upon successful completion and passing of background checks, reference checks, and/or employment verification results.
Note to staffing agencies: Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates. If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly.
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