What can you expect in this role?
- Report to the Team Leader and will be responsible for investigating and settling first-party automobile claims.
- Provide prompt, courteous, accurate and fair claims service to all customers, internal and external
- Manage auto telephone claims until they are resolved
- Fully explain the claim process to all customers in a way they’ll easily understand
- Confirm whether claims are covered under a customer’s policy
- Ensure all claims are promptly investigated
- Work with the customer and preferred vendors to determine the best way to resolve the claim
- Maintain detailed file records by entering pertinent data into the appropriate systems
- Process claims payments within your authority level
- Initiate salvage and subrogation procedures on assigned claims
- Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
- Achieve and maintain a file disposition rate of 100% on a monthly basis
What do you bring to the role?
- Minimum high school diploma required
- Experience handling automobile with a good understanding of terminology and auto policies
- Previous customer service and call centre experience is a definite asset
- Excellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easily
- Professional, friendly and courteous to customers
- Able to thrive under pressure and remain calm
- Excellent written and verbal communication skills
- Bilingualism is considered an asset
Job Type: Full-time
Salary: From $50,000.00 per year
Benefits:
Ability to commute/relocate:
- Mississauga, ON L5B 1M5: reliably commute or plan to relocate before starting work (required)
Experience:
- auto body repair: 1 year (preferred)
Licence/Certification:
- Red Seal license (preferred)
Work Location: Hybrid remote in Mississauga, ON L5B 1M5
