About us
G.S.D GROUP INC is a manufacturer of video surveillance equipment in Laval, QC H7L 6A2. We are innovative, customer-centric, and inclusive.
Our work environment includes:
- Modern office setting
- Friendly and relax work environnement
- flexibility on work schedule
- 2min from train station
We are looking for a Technical Support Engineer to join our team and provide technical assistance to our customers. The successful candidate will be responsible for troubleshooting customer issues, providing technical advice, and resolving customer inquiries in a timely manner. The ideal candidate will have excellent problem-solving skills, a strong knowledge of software and hardware systems, and the ability to communicate effectively with customers.
Responsibilities:
- Troubleshoot hardware and software issues.
- Provide technical support to customers via phone, email, and chat.
- Install, configure, and maintain hardware and software.
- Create and maintain user accounts and profiles.
- Identify customer needs and provide solutions to technical problems.
- Document customer interactions and technical solutions in a ticketing system.
- Perform regular maintenance tasks on computer systems.
Job Types: Casual, Permanent, Full-time
Salary: $22.00-$24.00 per hour
Benefits:
- Casual dress
- Company events
- On-site parking
- Paid time off
Schedule:
Supplemental pay types:
Application question(s):
- DO YOU HAVE YOUR DRIVING LICENCE?
Education:
- AEC / DEP or Skilled Trade Certificate (required)
Experience:
- IT support: 3 years (required)
Language:
Work Location: In person
