Why F12?
Look no further if you seek the fast lane into an IT career or wish to supercharge your professional development. You will work hard with a diverse team and gain exposure to technology services in scores of businesses; your resume will become rich with experience and accomplishments. F12 is on a mission to elevate our employees to a minimum $70K salary – with career tracks beyond. We are doing this by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders and their teams. We value humble service, self-improvement, and hard work, and we are looking for like-minded individuals to join us on our journey.
As someone with a fantastic personality, you will be an escalation point for our project team members and a point of contact for our clients and vendors. With your passion for continuous learning, you will help form the core of our service delivery with the opportunity to utilize your technical skills and troubleshooting ability. Be the true visionary and bring to life all phases throughout the technical onboarding process.
What You Will Be Doing
Beginning from project conception to the follow-up, this role ensures quality technical execution of end-to-end IT services, infrastructure and solutions. Grow your knowledge of hardware and software while also growing your customer service skills with the support of other project technicians. Work with a project management team dedicated to client experience and technical accuracy. Take the lead with your exceptional organizational skills as you manage your time to get tasks completed. With your personable attitude and professional etiquette, you will cultivate new customer relationships every day.
- Responsible for the deployment of solutions/tools/services to a wide variety of customers and environments.
- Own project technical deliverables, project timeline, and project success factors through accurate technical notes and activity tracking
- Ensure every interaction with clients is pleasant and professional by delivering a “White Glove” experience to the end-user during post-deploy support and user assistance
- Create and innovate new technical methods of deploying solutions
- Research and test new products and solutions
Who You Are
- Minimum 3-year IT infrastructure project delivery at a senior level
- Previous project implementation of servers & networking infrastructure
- Experience implementing, managing, and supporting 3rd party cloud services
- Strong understanding of virtualization technologies
- Advanced troubleshooting ability
- Ability to take a technical lead with projects & work harmoniously with project management for successful client delivery.\
- Strong communication and interpersonal skills, internally & client facing
- Completion of professionally recognized technical certifications
- A desire to help grow and mentor the team
- A valid driver’s license
- Previous experience working in an MSP environment
- Minimum 2-years IT help desk/support experience is a bonus but not mandatory
What You Can Expect from Us
We take pride in our forward-thinking, dynamic culture that champions diversity and inclusivity and fosters a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Here are some of the components of our total rewards plan:
✓Health Spending or RRSP Matching
✓Three weeks vacation plus extra Flex Days
✓Flexible Work Arrangements
✓Reimbursements for educational advancement and certifications
✓Leadership development opportunities and growth coaching
Our Equal Opportunity Commitment
F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
For those requiring assistance with disabilities, information relating to accommodation and accommodation measures will be addressed confidentially. Please notify us in advance if any accommodation needs are required.
Job Types: Permanent, Full-time
Salary: From $70,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Schedule:
Ability to commute/relocate:
- Markham, ON L6C 1T6: reliably commute or plan to relocate before starting work (required)
Experience:
- Server Infrastructure Configuration & Deployment: 2 years (required)
- Networking Maintenance / Deployment: 2 years (preferred)
- IT Infrastructure / Technical Deployment: 3 years (required)
Licence/Certification:
- Microsoft Certifications (preferred)
- Driving Licence (required)
Work Location: Hybrid remote in Markham, ON L6C 1T6
