We are looking for a Technical Support Specialist who will assist staff with their IT needs at Silent-Aire Manufacturing (https://www.silent-aire.com). The ideal candidate will also have great troubleshooting abilities and attention to detail.
Responsibilities Include:
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Set up workstations with computers and necessary peripheral devices (routers, printers, etc.).
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Check computer hardware (HDD, mouses, keyboards, etc.) to ensure functionality.
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Install and configure appropriate software and functions according to specifications.
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Develop and maintain local networks in ways that optimize performance.
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Ensure security and privacy of networks and computer systems.
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Provide orientation and guidance to users on how to operate new software and computer equipment.
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Organize and schedule upgrades and maintenance without deterring others from completing their work.
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Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.).
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Network cabling installs.
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Maintain records/logs of repairs and fixes and maintenance schedule.
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Identify computer or network equipment shortages and place orders.
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Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).
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Perform network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations.
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Monitor performance and ensure system availability and reliability.
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Monitor system resource utilization, trending, and capacity planning.
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Provide Level 0/1 support and troubleshooting to resolve issues.
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Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure.
Requirements Include:
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Proven experience as an IT Support Specialist or relevant position.
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Hands-on experience with monitoring, network diagnostic, and network analytics tools.
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Excellent diagnostic and problem-solving skills.
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Excellent communication ability.
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Outstanding organizational and time-management skills.
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In-depth understanding of diverse computer systems and networks.
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Good knowledge of internet security and data privacy principles.
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Understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS).
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Solid understanding of the OSI or TCP/IP model.
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Degree, Diploma, or Certifications in the relevant fields preferred.
