Job Description:
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative at Bruzmar Services Inc, you will be the first point of contact for our valued clients, providing exceptional service and support.
Responsibilities:
Serve as the primary point of contact for customer inquiries, providing prompt and professional assistance via phone, email, and live chat.
Address customer questions, concerns, and technical issues with patience and efficiency.
Identify and escalate priority issues to the appropriate internal departments.
Maintain accurate customer records and documentation of interactions.
Collaborate with team members to ensure timely resolution of customer inquiries.
Strive to achieve and exceed customer satisfaction goals.
Qualifications:
High school diploma or equivalent; post-secondary education is an asset.
Previous experience in a customer service or client-facing role is preferred.
Strong communication skills, both verbal and written.
Excellent problem-solving abilities and a keen attention to detail.
Proficient in using customer service software, CRM systems, and other relevant tools.
Basic knowledge of IT concepts and technologies is desirable.
Ability to work effectively in a fast-paced and dynamic environment.
Exceptional interpersonal skills and a positive attitude.
Benefits:
Competitive salary and comprehensive benefits package.
Opportunity for growth and career advancement within a thriving IT company.
Collaborative and inclusive work environment.
Ongoing training and development opportunities.
How to Apply:
Please include "Customer Service Representative Application" in the subject line of your email. Only selected candidates will be contacted for an interview.
Job Type: Full-time
Salary: $19.50-$24.18 per hour
Benefits:
Schedule:
Supplemental pay types:
Work Location: Remote
