Overview:
Who We Are:
Since 2007, Dealer-FX has been transforming how automotive retailers manage their service operations and how they interact with consumers. Through advanced data integrations and mobile technology, Dealer-FX streamlines processes and communication for automotive service departments while delivering convenience, transparency, and trust to consumers. Dealer-FX is a wholly owned subsidiary of Snap-on Incorporated (NYSE: SNA), which acquired Dealer-FX in 2021.
Dealer-FX has been serving automotive OEMs and dealerships for almost a decade. Dealer-FX is transforming how millions of consumers interact with automotive brands and their retailers. Our platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers.
Dealer-FX is the exclusive or preferred service technology provider for Stellantis, Nissan and several other OEMs in the US and Canada and has more than 2,000 dealership clients.
We are seeking a creative, forward-thinking, and organized marketing specialist to join our growing team to deliver quality B2C marketing programs on behalf of our dealership clients. In this position, you will develop and execute marketing campaigns through Customer Connect (Dealer-FX solution) and third-party email programs, to help our dealership clients maximize service revenue, retain customers and build long-term customer loyalty.
What’s in it for you?
Other than an amazing professional opportunity right off-the-line, at Dealer-FX we have you covered with comprehensive benefits including:
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Competitive compensation packages
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Choice of basic or enhanced health benefit plans, dental and vision benefits
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Employee Assistance Program
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3 weeks’ paid vacation
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1 paid annual volunteer day
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Cool company events and team building activities
On top of that, you will enjoy the unique opportunity to work with people like you: super-smart and talented, who share a passion for what they do (and are really good at it!), and who care about the people they work with.
Interested to know more? Keep reading!
Responsibilities:
To achieve the overall objective, the position will work closely with our clients to:
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Manage the onboarding of new digital marketing clients
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Consult with dealership clients on service marketing strategy
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Plan and execute successful marketing email and text campaigns using Customer Connect or other third-party tools as required
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Collaborate and direct creative design for digital assets as needed
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Provide ongoing account management support to dealership clients
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Create weekly updates and monthly ROI reporting for marketing programs
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Review reporting and campaign performance regularly to ensure quality results and/or find ways to continuously refine and improve results
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Deliver an exceptional customer experience and build long-term value for our dealership clients
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Collaborate with other departments as needed
Qualifications:
What You’ll Bring
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Post-secondary degree/diploma in a related field
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Excellent attention to detail, well organized and self-motivated
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Able to prioritize and manage multiple projects at once while respecting associated deadlines
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Excellent command of written and spoken English, with copy accuracy
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Able to work both independently and collaboratively in a team setting
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2+ years work experience in an account management, customer support or similar role
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Experience in Marketing, Digital or Social Media
- Automotive experience is an asset, but not required
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Strong knowledge of MS Office
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Experience with email marketing campaigns is an asset
No unsolicited agency referrals
Dealer-FX is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or any other characteristic protected by law. Accommodation is available upon request for applicants with disabilities.
